Related Stories
DO YOU AGREE? President BUHARI Is Not The Problem Of Nigeria (See Who)
Bush family nonprofit in bed with China: Group linked to Beijing-linked propaganda outlet
This Past Year Has Been A Bitch – Denrele Edun Drops Bomb As He Clock 40 Today
Legislature, Judiciary Paralysed in Nigeria, Says Afe Babalola
NL GIVEAWAY!! 3 People Will Win ₦6,000 Cash Today (Sunday, 13th June 2021) – Get In Here
2021 Hajj: Saudi Arabia stops Nigeria, other Int''l pilgrims
Democracy day: Nigeria is not working ” NANS
Nigeria now at war because of betrayal by ˜one section ”Gani Adams
June 12: Abiola cannot be happy with Nigeria, democracy now autocracy – Gani Adams
June 12: Ibadan protesters say they want better Nigeria, not secession
Seplat CEO advises Nigeria to embrace technology to remain competitive
Seplat CEO advises Nigeria to embrace technology to remain competitive
“Today he''s a complete player” – Deschamps credits Juventus for Rabiot''s evolution
Buhari: I Joined Army Prepared to Die for Nigeria, As President Ill Defend Its Corporate Existence
10 Years Ago Today, WizKid Released “Superstar” – What''s Your Favourite Track From The Album?
Democracy Day: Nigeria would have been destroyed – Buhari
Chisom Omeokachie: Fulani are not Nigeria''s problem – An Igbo woman''s view
I''m not comfortable with Nigeria''s economy – Buhari laments
NL GIVEAWAY!! 3 People Will Win ₦6,000 Cash Today (Saturday, 12th June 2021) – Get In Here
NDDC: Group hails Buhari over proposed reconstitution of NDDC Board
June 12: US asks citizens in Nigeria to avoid protest grounds
We''re committed to one Nigeria where there is justice, equity, equality – Igbo leaders
Freedom of Expression Foundational to Democracy, US Lashes Nigeria Over Twitter Ban
Can Nigeria afford China''s internet wall to silence online critics?
Join #MediaTalk on Democracy Day; The Shrinking Media and Civic Spaces in Nigeria
Northern Groups ask parliament to organise referendum to allow Igbo secede from Nigeria
June 12 protest: Don''t join anarchists to destabilise Nigeria – NANS warns youths
I Would Rather Leave Nigeria Than Allow Nkechi Kiss Me On Set – Uche Maduagwu Slams Nkechi Blessing
Nigeria vs Twitter: Buhari under fire as lawyers condemn social media censorship
NL GIVEAWAY!! 3 People Will Win ₦6,000 Cash Today (Friday, 11th June 2021) – Get In Here  Apr 29, 2021 Visit Site
Nigeria: ‘Today almost every insurance company has a digital platform,'' says CEO of Venia Group

Adebowale Banjo, CEO of Venia Group, talks to The Africa Report about the increasing digital innovation within the Nigerian insurance industry.

The arrival of the pandemic in 2020 has been credited with jump-starting the rapid unrolling of digital technology, whether in health, banking or insurance.

Adebowale Banjo, the CEO of Venia Group, which developed AutoGenius back in 2014, was years ahead of the big push towards digitisation. He talks to The Africa Report about the growing trend and why its important, particularly in the insurance industry.

The Africa Report: Since you launched AutoGenius back in 2014, have you experienced or seen Nigerians beginning to embrace digital innovation within the insurance industry?

Adebowale Banjo: Nigerians are open to innovation and yes, they are embracing the digital switch, however, the industry hasnt offered enough to Nigerians and that is where the problem truly lies. There has been some growth particularly in the last year in areas like telemedicine and digital access to products, but overall, we are still light years behind.

Wearable devices, IoT, Blockchain and AI are not fully integrated into our insurance offerings yet and those are the things pushing the frontiers of insurance globally. Like I said we have grown but there is still so much to be done.

This year marks AutoGenius 6th anniversary. How has the auto insurance space changed in this time?

Prior to the launch of AutoGenius, it was impossible to buy Auto Insurance online, the buyers journey was cumbersome and there was little or no transparency.

We blazed the trail and today almost every insurance company has a digital platform “ the problem of access is being addressed but there is still the need to rethink the product offerings. Today the consumer has brand options and can make an informed decision and that will help the industry grow.

Nevertheless, there needs to be more product options for the customer and that is our focus right now, weve been working on a few things and some of them will be unveiled in the coming months.

Also, claims processing is better now across the industry, what used to take months now happens in a week or two. However, at AutoGenius, our claims are settled within 24 hours; our entire process is built to ensure that our customers are back to their normal lives as quickly as possible.

AutoGenius is Nigerias first auto tech insurance. Has it recently introduced anything new?

Last year we launched Nigerias first fully integrated WhatsApp insurance BOT and we piloted with FlexiCare, our retail health insurance product. Nigerians love to talk and share information and a lot of that communication happens on WhatsApp, so we decided to make buying insurance as simple as sending a message.

Today, Nigerians can buy and renew their health insurance policies via WhatsApp and receive their HMO cards as a WhatsApp image. They can also speak with doctors or our customer care representatives via the same platform.

This has really shortened our purchase and renewal process and a lot of our customers prefer to use the WhatsApp platform as it is quicker and fits more into their everyday lives. We will be rolling out more products on this platform and our customers can look forward to a thrilling ride.

Do you see any digital technologies as continuing to disrupt the insurance market in the coming years?

I believe that telemedicine will continue to grow, more players will come in, service quality will improve and eventually, it will be more affordable. With telemedicine, Nigerians, even those in remote parts of the country, can get consultative access to doctors and this will ensure proper diagnosis and reduce exposure to the risks of self-medication which is a big issue here in Nigeria.

Furthermore, I look forward to the deployment of blockchain solutions particularly with smart contracts; these will provide more transparency, reduce administrative costs and consequently premiums and also speed up the claims process.

Finally, machine learning and AI will help with post-loss assessment, fraud detection and predicting customer behaviour. These are the things we are looking at in AutoGenius and we believe they are vital to the growth of the insurance industry.

How would you access the Nigerian insurance sector? And, what future growth do you see the industry experiencing over the next few years?

Insurance penetration (premium as a percentage of GDP) in Nigeria is about 1%, this is low particularly when you compare it to a penetration rate of 13.4% in South Africa and a global average of 7.23% as at 2019.

While the industry has continued to experience some form of growth, it is largely nominal as increasing inflation has continued to deprive the industry of real growth.

The article continues below

Free download

Get your free PDF: Top 200 banks 2019

The race to transform

Complete the form and download, for free, the highlights from The Africa Reports Exclusive Ranking of Africas top 200 banks from last year. Get your free PDF by completing the following form

Awareness has improved but the industry still suffers from a number of issues which range from lack of trust in the system, to inadequate coverage, poor access or distribution, poor product fit and laxity on the governments part in enforcing mandatory policies.

To fix this, we have to be deliberate about educating people, creating products that are innovative and affordable while leveraging technology to increase access and improve our processes to deliver greater value to our customers.

The government must strengthen its institutions and create an enabling environment for tech entrepreneurs to disrupt the insurance industry the same way they have disrupted banking and payments.

Understand Africa's tomorrow... today

We believe that Africa is poorly represented, and badly under-estimated. Beyond the vast opportunity manifest in African markets, we highlight people who make a difference; leaders turning the tide, youth driving change, and an indefatigable business community. That is what we believe will change the continent, and that is what we report on. With hard-hitting investigations, innovative analysis and deep dives into countries and sectors, The Africa Report delivers the insight you need.

Created by two Americans to lower the cost of mobile money transactions, Wave has been in the spotlight ever since Orange tried to curb its development ... in Senegal.

The response by Prosus to news that 35 institutional investors of South African media conglomerate Naspers are protesting the companys share ... swap with its Amsterdam-listed unit has failed to win over dissident shareholder Excelsia Capital.

Nigerian banks are faced with low growth and a punitive cash reserve ratio of 27.5% at home. They are betting on the African Free Trade Zone ... to expand elsewhere on the continent. However, the profitability of their subsidiaries outside Nigeria is relatively average. Are they falling into an expansionary trap?

A forecasted decrease in GCC sukuk, Egypts enticing yields, and business sectors that have thrived during the pandemic could guarantee the ... country an auspicious low-cost debut of the Islamic bonds. On the other hand, the sukuk could lead to a rise in utility bills.

1. Click on

Terms of Services    Privacy Policy    Cookie Policy    Contact Us    Submit Website     Advertise Plucom Technology Ltd.