Dana Air to process refunds after NCAA suspension

Dana Air has announced that it is processing refunds for flights affected after it was suspended by the Nigeria Civil Aviation Authority (NCAA).

The Minister of Aviation and Aerospace Development Festus Keyamo directed the NCAA to suspend the airline to conduct a safety and financial audit following a runway incursion incident involving one of the airline’s aircraft on Tuesday.

The airline in a statement on its official X account apologized for the inconvenience and disappointment the suspension may have caused its passengers regarding their travel plans.

Dana Air urged passengers who have already booked flights to send their flight booking details (PNR) and bank account numbers to contact@flydanaair.com for refunds.

“In light of the suspension, we understand that you may have concerns regarding your bookings and travel plans. We assure you that we are processing refunds for affected flights over the next month,” Dana Air said.

“To expedite this process, we kindly request that passengers send their booking details (PNR) and bank account numbers to contact@flydanaair.com,” the statement read in part.”

Dana Air its customers that it is cooperating with aviation authorities to address any concerns and ensure that the matter concerning the suspension of its operating license is swiftly resolved.