Dana Air refunds passengers as NCAA announces suspension
26 April 2024 |
3:12 am
Dana Air has announced that it is processing refunds for flights affected by its suspension by the Nigeria Civil Aviation Authority (NCAA).The Minister of Aviation and Aerospace Development, Festus Keyamo, had directed the NCAA
[files] Dana Air.<br />PHOTO: Nigerian Flight Deck
Dana Air has announced that it is processing refunds for flights affected by its suspension by the Nigeria Civil Aviation Authority (NCAA).The Minister of Aviation and Aerospace Development, Festus Keyamo, had directed the NCAA to suspend the airline to facilitate the conduct of a safety and financial audit, following a runway incursion incident involving one of the airline’s aircraft on Tuesday.
The airline, in a statement on its official X (formerly Twitter) account, apologised for the inconveniences and disappointment the suspension might have caused its passengers regarding their travel plans.
According to the statement, passengers, who have already booked flights are to send their flight booking details (PNR) and bank account numbers to contact@flydanaair.com for refunds.
The statement reads: “In light of the suspension, we understand that you may have concerns regarding your bookings and travel plans. We assure you that we are processing refunds for affected flights over the next month.
“To expedite this process, we kindly request that passengers send their booking details (PNR) and bank account numbers to contact@flydanaair.com,” the statement read in part.”
The statement also assured Dana Air customers that the airline was fully cooperating with aviation authorities to address any concerns and ensure that the matter concerning the suspension of its operating licence was swiftly resolved.
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